The indoor and outdoor facilities of the Plytra Mare are designed in a way that it guarantees privacy to those who want it but it also encourages guests to interact and share enjoyable moments in all hotel areas.
Hotel amenities
- 16 hours operating reception desk
- Modern call center
- 24 internal or external telephone service
- 12-hour room service
- Breakfast times 8.00 to 11.15
- Possibility of having breakfast served in the room
- “Early” Breakfast room service
- Outdoor swimming pool-Pool bar-Cocktail lounge bar
- Wireless internet access to all hotel areas
- Laptop/ Tablet lending service
- Outdoor private parking area
- Daily room cleaning service
- Dry cleaning service ( washing- ironing)
- Towels replacement upon request ( within the day)
- FAX/photocopy machine
- Contact language English/ Greek
- Hotel guide in English/Greek (Hotel Directory)
- Guests’ private insurance
- Guests’ complaints managing system
- Luggage services
- Parking
Room amenities
- Fully equipped kitchen with kitchenware
- Fully equipped kitchen with catering equipment (plates, cutlery,…)
- Fridge
- Coffee maker
- Possibility of having breakfast served in the room
- 12 hour operating room service
- Wake up call service
- DAIKIN air conditioning
- Security box
- Internet access
- Flat screen TV 32’’
- COCO-MAT Furniture
- Daily cleaning service
- Dry cleaning service ( washing- ironing)
- Towels replacement upon request ( within the day)
- Branded towels, bathrobes and bathroom slippers
- Branded toiletries (shampoo, shower gel, soap)
- Hair dryer
- Additional crib (baby bed)
- Hotel guide in English/Greek (Hotel Directory)
Complaints Management Policy and Procedure
The hotel manager should be informed by the customer about the complaint.
The investigation of the reasons that caused the complaint will go through the following steps:
a. Firstly, the hotel manager will discuss and get informed on the incident by the department from which he received the complaint/ request (e.g Reception, Breakfast-Food and Beverage, Housekeeping, Maintenance and Repairs, etc.)
b. Next, the hotel responsible will discuss and get informed specifically by the corresponding employee who is in charge in the department the complaint came from
c. All the possible reasons that caused the customer’s complaint will be looked into
Finally, the hotel manager will reply to the customer either by apologising for the improper service or by justifying the reason for it, and will provide a solution to the problem, even in delay.
The hotel manager will ensure that the incident will not be repeated.
Breakfast at Plytra Mare
The carefully selected ingredients that come only from the local market of Laconia, combined with the traditional way of preparing breakfast, guarantee superb, high nutritional value flavors so that you can start your day full of energy. Flavors of olive jam and many other local delicacies await you in the breakfast hall of our buffet..
